Generating a detailed logfile

If you are encountering a problem using Intercom, sometimes it helps to generate a detailed logfile which contains troubleshooting information. Following is the process to generate the logfile.

  • Enable logfile generation by accessing the Configure button and checking the box as seen below
  • Exit and restart the application
  • Using the system tray Intercom icon located at the top or bottom of your screen, right click and choose Exit
  • Restart Intercom
  • Click Configure again and Open Folder to see the logfile on your disk
  • Open the logfile and from there you can Edit -> Select All and then Edit -> Copy to copy the log information to the clipboard
  • Alternatively, you can drag and drop the logfile into an email as an attachment
  • Send the logfile information to This email address is being protected from spambots. You need JavaScript enabled to view it.